To Our MRC Community

As COVID-19 has altered daily life for millions worldwide, we know that it is impacting your family and your business. MRC is working diligently to support our collection, transportation and recycling infrastructure as well as retailers during this time. Important information is below.

If you have questions or concerns, please contact your program coordinator. For Connecticut and Rhode Island, contact Dan McGowan. In California, a map of program coordinators by territory is available here. You can also reach MRC customer service at or 1-855-229-1691. Direct contact information for all other MRC staff is here.

We continue to closely monitor and assess this fast-changing situation. Please be sure you subscribe to our MRC Highlights newsletter and follow us on social media for the latest news and announcements.


  • While most solid waste and recycling facilities continue to operate during shelter in place orders as essential critical infrastructure, we understand that business decisions may necessitate suspending your operations.
  • MRC has proactively posted a notice on instructing the public to contact drop-off locations before delivering old mattresses for recycling.
  • Regarding handling used mattresses exposed to COVID-19, OSHA says workers can treat them “like any other non-contaminated municipal waste.” Additional information is available on the OSHA website.


  • MRC’s contracted transporters supporting critical infrastructure solid waste facilities continue to operate as usual. If you are experiencing service disruptions, please contact your MRC program coordinator.


  • As communities respond to COVID-19, normal operating hours for municipalities or sites may have changed.
  • Regarding handling used mattresses exposed to COVID-19, OSHA says workers can treat them “like any other non-contaminated municipal waste.” Additional information is on the OSHA website.
  • For California recyclers, Phoenix Fibers has resumed purchase of post-consumer mattress and futon cotton. Please contact Steve Johnson at 480.963.3277 or for details.
  • We continue to monitor the viability of secondary markets with a focus on scrap metal and foam. For now, there continue to be buyers, however the situation is fluid and could change in coming weeks.


  • If temporary closure of brick and mortar stores will delay your monthly report or remittance to, please contact us by clicking here or by calling 1-888-646-6815.
  • If due to the ongoing pandemic, you are unable to accurately report monthly sales, please wait until accurate information is available to complete your report on MRCReporting. If due to store closure there are zero sales, submit a report indicating that.
  • Regarding retailer take back obligations during the pandemic, California law states that a retailer may refuse pickup if “the discarded product is contaminated and poses a risk to personnel, new products, or equipment.” In CT and RI, the law allows retailers to refuse due to the “source or physical condition.” Due to social distancing requirements and the ongoing pandemic, you are advised to use your discretion for the health and safety of all.


  • ISPA’s website offers information and tools that members can use to match their capabilities to meet supply needs being experienced at U.S. hospitals and elsewhere as a result of COVID-19.

We are proud of our industry and frontline workers across the U.S. who have stepped up in this time of need and all who continue to do what you do even during these trying times.

MRC urges you to protect yourself and others from the spread of COVID-19 by following guidance provided by the Center for Disease Control and Prevention.

Stay safe!